Return policy

If the products you purchase from JRS don’t meet your expectations, you may return them up to thirty (30) days later for credit. Please contact us via e-mail for instructions before returning any product.

Approval period

On buying the products the consumer can terminate the agreement without giving reasons during a period of 30 days. This cooling-off period commences on the day after the consumer receives the product.

With regard to the performance of services, the consumer can terminate the agreement without giving reasons during a period of 30 days, commencing on the date the agreement was entered into.

If after expiry of the period referred to the customer has not communicated s/he wishes to exercise her/his right of withdrawal or has not returned the product to JRS Electro Health, the purchase has become a fact.

Packaging

During the cooling-off period the consumer must handle the product and the packaging with due care. S/he will only unpack or use the product to such an extent as necessary to judge if s/he wishes to keep the product.

If s/he exercises her/his right of withdrawal, s/he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to JRS Electro Health, in accordance with clear and reasonable instructions issued by JRS Electro Health.

Return

To exercise her/his right of withdrawal, the consumer will be guided by reasonable and clear instructions given by JRS Electro Health accompanying the offer and/or the delivery at the latest.

If the consumer wishes to exercise her/his right of withdrawal, s/he will be obliged to notify JRS Electro Health within 30 days of receipt of the product. The consumer must preferably send this notification by e-mail.

After the consumer has sent a notification that s/he wishes to exercise her/his right of withdrawal, s/he will have to return the product within 14 days. The consumer will have to be able to prove that the items delivered were returned in time, for example by means of a proof of posting receipt.

Repayment

If the consumer has paid, JRS Electro Health will refund as soon as possible, but no later than 14 days after withdrawal. However, the condition for the above is that the product is received in return by the web shopkeeper or conclusive evidence of a complete return can be submitted.